Elevating Customer Connections
AVS Associates provides world-class call center services designed for trust and sophistication. Let us be the professional voice of your brand.
About AVS Associates
Founded in January 2009, AVS Associates is a trusted provider of contact-center and business support services for leading banks, NBFCs, and corporates across India. We specialize in delivering seamless inbound and outbound communication solutions that enhance customer experience and strengthen business performance.
Under the leadership of Mr. Vikram Gadgil, who brings over a decade of experience from multinational banks such as Standard Chartered, CitiFinancial, and HSBC, AVS Associates has grown into a reliable partner known for professionalism, efficiency, and service quality.
Our Comprehensive Services
We offer a full suite of call center and BPO solutions designed to integrate seamlessly with your operations and drive growth.
- Handling incoming customer queries
- Welcome calls and information assistance
- Service quality and satisfaction management
- Customer retention and churn management
- Complaint resolution and issue handling
- Payment and service reminders (due date / proactive)
- Lead generation, prospecting & customer acquisition
- Cross-selling and up-selling to existing customers
- Conversions, win-back, and attrition management
- Soft customer follow-ups and call-back support
- Residence and business verification
- Telephone and document verification
- Physical customer profiling
- Negative database verification
- Credit verification reports
- End-to-end business process solutions
- Customer relationship management
- Data entry and billing solutions
- Custom workstation and resource provisioning
- Staggered & night process calling
Robust Infrastructure
Our state-of-the-art facilities are designed for efficiency, scalability, and providing a seamless service experience. We are geographically spread across the western region to ensure systematic coverage.
Modern, cheerful, and bright interiors.
Fully equipped for call center operations.
Optic and wireless for uninterrupted connectivity.
Operational hubs in Kalyan, Surat and other strategic locations
Including 80 Telecallers and 125 Field Executives.
Fully air-conditioned, with conference rooms and cafeteria.
Why Choose AVS Associates?
We are more than just a call center; we are your strategic partner in growth, customer retention, and accounts receivable management.
24/7/365 Operations
Our inbound call center keeps your business open around the clock, ensuring no customer is left unanswered.
Professional CSRs
Every call is handled by a trained, professional Customer Service Representative, acting as a seamless extension of your business.
Focus on Your Core Business
Outsourcing allows you to invest more time, money, and resources into core activities that fuel your company's growth.
Specialized Credit Verification
We provide key credit verification reports, using trained professionals and online models to crunch TAT and ensure sound lending decisions.
Our Valued Clients
We are proud to be associated with esteemed national and multinational banks and financial institutions in India.
